Welcome to Whale-Auto! Here you will begin a convenient, efficient, high-quality, special-priced, and enjoyable car-buying journey, where every step of the way, from selecting the vehicle of your choice to the final, perfect delivery, is carefully designed to provide you with an unparalleled service experience. Please contact us if you have any questions.

Step 1: Vehicle Selection

Our website has a rich resource of new and used cars in China. You can easily find a car that meets your needs through our clear and concise categorization and filtering functions. Or please tell us the name, model, new or old, quantity, and end use of the car you need, and we will provide detailed pictures, specifications, condition description, and price information for each car, so that you can have a comprehensive and intuitive understanding of the car to facilitate your decision.

Step 2: Consultation and Negotiation

When you are interested in a particular vehicle, please contact us, our professional customer service team will quickly respond to your needs. Whether you have questions about vehicle performance, configuration, warranty policy or mode of transportation, we will patiently answer them and provide you with the most professional advice and personalized solutions.

Step 3: Order and deposit payment

After confirming your purchase intention, please contact our sales to place an order and follow the prompts to pay the deposit. We provide a variety of safe and reliable payment methods to protect your financial security. After the deposit is successfully paid, we will immediately lock your chosen vehicle to ensure that it will not be purchased by others.

Step 4: Vehicle Inspection and Preparation

After you pay the deposit, our professional inspection team will conduct a comprehensive and detailed inspection of the vehicle to ensure that the quality and performance of the vehicle meets the standards. At the same time, we will clean, maintain and repair the vehicle as necessary according to your requirements, so that it will be in the best condition waiting for delivery.

Step 5: Final Payment and Transportation Arrangement

Once the vehicle is ready, we will notify you to make the final payment. After the final payment is made, we will arrange the most suitable transportation method according to your designated location to ensure that the vehicle can be delivered to you safely and quickly. (If you want other payment method, you can discuss with our sales team at Step 3.)

Step 6: Customs inspection

Before the final delivery of your car, it will also undergo a commercial inspection by the Chinese Customs to re-inspect and evaluate the quality, specifications, performance and safety of the goods to ensure that the exported goods meet the relevant quality standards and requirements. The commodity inspection certificate issued by the commodity inspection organization is an important document in international trade, which can help us ensure that the commodities meet the relevant requirements of the importing country, and avoid the commodities being rejected or delayed customs clearance due to non-compliance with the standards of the importing country.

Step 7: Customs clearance service

If you need customs clearance service, please tell us your market and we will provide you with the appropriate customs clearance service according to the customs clearance service capacity of our existing market. If you have customs clearance capacity in your market, you will also have the opportunity to become our partner, you can visit become a partner (internal link) to learn more.

Step 8: Delivery and Acceptance

When the vehicle arrives at its destination, you will have the opportunity to have an on-site acceptance. We will provide detailed acceptance guidelines and assistance to ensure that you are satisfied with the exterior, interior, and performance of the vehicle. If any problems are found during the acceptance process, we will promptly address them until you are satisfied.

Step 9: After-sales service

Our service does not end when the vehicle is delivered. We provide you with comprehensive after-sales service, including vehicle warranty, maintenance advice, spare parts supply and so on. We are here to serve you whenever and wherever you need us. When you shop for a car on our website, you will enjoy a convenient one-stop service, with care and professionalism in every step of the process, from selection to delivery. We look forward to working with you to start a wonderful automotive journey together!